Service & Logistics
EXCELLENT SERVICE SELF-EVIDENCE
We are aware that service does not end with the delivery of your order, especially a proper and competent after-sales-service is an important factor for sustained success in a competitive market.
Simply follow the current status of your complaint in our online dealer portal or contact our qualified service team, who will help you in word and deed even after your purchase.
HELPFUL INFORMATIONS
In order to ensure carefree handling in case of a damage or a complaint, you will find a collection of helpful information and downloads.
Consignment not received?
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All consignments of WORTMANN TELECOM GmbH are transparent and comprehensible - please login with your tracking number which you received from us and check the status of your shipment by yourself.
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WE SHIP WITH
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UPS
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inTime
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Spedition Westerfeld
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DACHSER
Defective product?
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You have a complaint about a product delivered? Not a problem! We support you in handling - here you will find all relevant documents for returning your product.
dangerous goods regulation
As of 01.01.2020, lithium cells and lithium batteries may only be transported if the test has been passed in accordance with UN 38.3 and a written test summary is available. Otherwise there is an absolute ban on transport.
Of course, this also applies to lithium cells / lithium batteries that are already installed in devices or enclosed with them. Here, the device manufacturer is obliged to provide this information within the supply chain to all distributors, such as logistics providers or transporters, right through to the respective dealer. This future proof is mandatory for lithium batteries manufactured after 30.06.2003.
Ordered today- delivered tomorrow!
FAST AND RELIABLE
Fully integrated into the systems of WORTMANN AG your orders will be handled efficiently and on time in our central warehouse at the location Hüllhorst (East Westphalia).
With a functional and easy–to-use webshop, individual M2M connections and last but not least a modern logistics center we can guarantee an efficient delivery of your Product when you need it – where you need it. With using the dropshipping option to your client you make OUR warehouse become YOURS and enable yourself to offer a proper performance without
harming your own ressources.
More about dropshipping, you can find here.
Logistics partner
In addition to the latest technical possibilities WORTMANN TELECOM GmbH cooperates exclusively with renowned and long-established logistics service providers.
Efficient!
You will receive your consignments within 24 hours for all
orders placed before 5 p.m. – throughout Europe. Guaranteed!
© 2021 WORTMANN TELECOM GmbH